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drugstore.com Complaint - Bad customer service
drugstore.com Complaint

drugstore.com Complaint


Bad customer service

I've ordered from this site twice. The first time was very nice there makeup products were super cheap and the shipping was so fast! I did receive a shattered item and emailed the company. They responded in less than an hour and sent me a new product which came in perfect condition. The second time I ordered around the same amount of items except all but on item were shipped together. I didn't care cause the single item was being shipped by a different company. it was supposed to be delivered almost two days ago. But the day it is to be delivered hasn't updated in the item has been in transit for nearly 5 days. It was back ordered and the state it's shipping from should only take 2 days transit time which is how long it took the first time I ordered from this company. I have sent this company two emails telling them the product is defiantly lost but I never get a response super frustrating!

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