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drugstore.com Complaint - Beyond Frustrated Online Shopper
drugstore.com Complaint

drugstore.com Complaint

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Beyond Frustrated Online Shopper


So I was very excited when my doctor told me that I could receive my prescription at a very reduced price from drugstore.com vs my hometown pharmacy CVS. My medication isn't covered so I pay full price. My doctor called in a new script on tuesday yesterday they couldn't find it, then 2 hours later they found it and it would be send out today overnight shipping. I was told to check the website at noon today, I did that the script still wasn't showing up. I called they had an issue with the doctor, but assured me they'd get it worked out and it would go out today. I call them back @345 (they said 4 was the cut off for today) and they said it was still in the list of things to do but they might not get it done until tomorrow. Now my husband and I are taking our kids out of town to visit my dad for the weekend I don't want to have to worry about this anymore. Their website says it you choose next day air that the script is processed same day, not 3 days later. Just be honest drugstore.com I might have been able to work something else out with the doctor had I known the truth of the situation.


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Comments


JasonMcMullon says: (8 years ago)
 0
I am so sorry to hear of the difficulties you have endured with your recent drugstore.com pharmacy order. We would like to have this issue resolved as quickly as possible. If you could please contact us directly at rxorders@drugstore.com, we will investigate and resolve this issue as quickly as possible. Again, please accept my apologies for the issues you have experienced.






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