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drugstore.com Complaint - Order - shipping
drugstore.com Complaint

drugstore.com Complaint


Order - shipping

I was so happy to be able to order some Tom's of Maine products online after local sources dried up during the recession. However, when I ordered on the Tom's site I ended up at drugstore.com . The order was shipped promptly via drugstore.com but when it arrived 4 of the 5 deodorant containers had loose caps with product leakage all over the contents of the shipping container. What a mess!! Most shippers would have put the deodorant in a ziplock bag as a precaution, but that was not done. I would estimate a 20% waste of purchased product, but the mess was the worst problem.

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gofigureit says: (8 years ago)
For the record, I'd like to say Mike made right on this problem promptly and more than adequately. He will also do his best to ensure such shipping problems do not happen again. I am pleased. Thanks to MeasuredUp for giving me a way to make contact!

drugstoredotcom says: (8 years ago)
Hi gofigureit. My name is Mike and I'm with drugstore.com Customer Care. Very sorry to hear about this experience. I'd like to make this right for you. Can you please send an e-mail with your account specifics (order # or name) to fbhelp@drugstore.com or give us a call at 1-800-378-4786? I will monitor this alias and help you out. Thanks and sorry once again!

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