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drugstore.com Review - They fixed my mistake!
drugstore.com Review

drugstore.com Review

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They fixed my mistake!


Ok, I will fully admit this was my fault, and the customer service at drugstore.com were so gracious about it that I just have to give them props for it. I recently moved and, in a moment of absent-mindedness, forgot to change my shipping address before I had my order shipped. A week went by and I received nothing. Then two. My stuff wasn't super urgent--I was stocking up on necessities while they were on sale--but eventually it had been a while so I checked my order's tracking. Sure enough, it had been shipped--and delivered--to my old apartment. I called my ex-superintendent and left a note in the building in case anyone was hanging on to my package, but to no avail. As a student on a budget, I definitely noticed the missing package. I called their customer service number at about 10 pm and was helped by a very friendly representative named James, who not only shipped me a replacement order free of charge, but also updated my account for me to avoid future confusion! Well done, drugstore.com. You're keeping me and my hygienic and I thank you for that.


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